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Forgot username or password login

I forgot the username or password for the account I use with Office

Your options to retrieve the account and password you use to sign in and install or reinstall Office, or to manage your Office 365 subscription vary depending if your product is an Office for home or Office for business product.

Tip: If you have Office Professional Plus through your company’s subscription to the Home Use Program, see Office through the Home Use Program (HUP).

Office for home

If your Office product is one of the follow, you have an Office for home product. This can be an Office 365 subscription, or a one-time purchase of Office or individual Office application. These products are usually associated with a personal Microsoft account.

Office 365 subscriptions: The following products include the fully installed Office applications.

Office 365 Home
Office 365 Personal
Office 365 University

Office 2019, Office 2016, or Office 2013 versions available as one-time purchases: The following products include the fully installed Office applications.

Office Home & Student
Office Home & Business
Office Professional

Stand-alone Office 2019, 2016, or 2013 apps available as one-time purchases

Word
Excel
PowerPoint
OneNote*
Outlook
Access
Publisher
Project
Visio

Tip: *The desktop version of OneNote is only available 2016 and 2013 versions. Beginning with the release of Office 2019, OneNote for Windows 10 is the default OneNote experience for Office 365 and Office 2019 customers. See the FAQ.

Office for business

If your Office product is one of the following, you have an Office for business product. These products are usually associated with a work or school account, and your Office license (if your subscription has one) came from the organization where you work or go to school.

Office 365 Subscriptions: The following products include the fully installed Office applications.

Office 365 Business
Office 365 Business Premium

Office 365 ProPlus
Office 365 Enterprise E3
Office 365 Enterprise E4
Office 365 Enterprise E5

Office 365 Nonprofit Business Premium
Office 365 Nonprofit E3
Office 365 Nonprofit E5

Office 365 U.S. Government Community G3
Office 365 U.S. Government Community G5

Project Online Professional
Project Online Premium

Visio Online Plan 2

Office 365 Subscriptions without fully installed Office applications:

Tip: With these Office 365 subscriptions, there are no desktop applications to download and install, but in most cases you can still access and use online versions of Office apps in your web browser. Learn more Free Office Online apps.

Office 365 Business Essentials
Office 365 Enterprise E1
Office 365 A1
Office 365 Nonprofit Business Essentials
Office 365 Nonprofit E1
Office 365 U.S. Government G1
Project Online Essentials
Visio Online Plan 1

Volume license versions of Office 2019, Office 2016, or Office 2013

Office Professional Plus

The account you associated with your Office for home product is the same email you used when you bought or activated Office the first time, or what you use to sign in and install or manage Office from your account portal.

For help with this username or password, select from the options below:

Forgot your username

Reset or change your password

Account Issues

Outlook email accounts

Still need help?

If none of these options help and you still can’t remember your Microsoft account, see When you can’t sign in to your Microsoft account for additional things to try.

The email account your work or school assigned to you is the same account associated with the copy of Office you got through your work or school. For help with this username or password, select from the options below:

Forgot your username

Reset or change your password

For Office 365 in China or Germany

Switch between accounts

Contact your admin for your username and password

Contact your admin who can retrieve the username and reset the password for your work or school account.

If Office 2016 is installed, open any Office app to see your username

If you have Office 2016 installed, in most cases you can view the work or school account associated with Office by opening a desktop Office application.

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Open any Office application, for example Word or Excel.

Select File. If you didn’t open an existing document, you may need to create a new document to see the File menu.

From the navigation on the left, select Account.

Under Product Information is the name of your Office product and the phrase, Belongs to: along with the account associated with this version of Office.

If you don’t see Belongs to:, select Update Options > Update Now. After the update is complete, close the app and then reopen it. Look for the Belongs to: account.

You know your username, but forgot the password and need to reset it

If your admin has given you permission to reset your password go to, passwordreset.microsoftonline.com/. Contact your admin if you don’t have permission to change your password.

If your admin has given you permission to reset your password go to, passwordreset.activedirectory.windowsazure.cn/. Contact your admin if you don’t have permission to change your password.

If your admin has given you permission to reset your password go to, passwordreset.microsoftonline.com/. Contact your admin if you don’t have permission to change your password.

You know your password, but you want to change it

You can only do this if your admin has given you permission to update your password in Office 365.

Go to www.office.com/signin and sign in with your work or school account username and existing password.

Go to login.partner.microsoftonline.cn and sign in with your work or school account username and existing password.

Go to portal.office.de and sign in with your work or school account username and existing password.

Go to Settings > Password.

Make your changes and click Save.

Your organization uses Office 365 operated by 21Vianet in China

The sign in location for Office 365 operated by 21Vianet in China is, https://login.partner.microsoftonline.cn/.

If you’re signing in to the correct location, but still can’t remember your username and password, contact your admin.

Your organization uses Office 365 Germany

The sign in location for Office 365 Germany is, https://portal.office.de.

If you’re signing in to the correct location, but still can’t remember your username and password, contact your admin.

Sign in with a personal account instead of a work or school account

If you’re trying to sign in to Office with your personal Microsoft account, but you’re already signed in with your work or school account, you need to sign out and then sign in with the correct Microsoft account (or vice versa).

Another option is to open a private browsing session in a new browser window. (Search your browser’s help if you don’t know how to do this.) When you open a private browsing session your browsing data (history, temporary internet files, and cookies) isn’t saved so you can sign in with a different account.

Recover Username or Reset Password

If you forget your Mailchimp username or password, let us know and we’ll send the information you need to access your account.

In this article, you’ll learn how to recover your username or reset your password.

Before you start

  • If you don’t have access to the email address on file for your account and need to reset your password, use your verified phone number to update the email address that receives the password reset email. To learn how, read Recover Account with SMS Text Verification.

Recover username

You can recover your username with the email address or mobile number associated with your account profile.

Recover by email

To recover your Mailchimp username by email, follow these steps.

  1. Navigate to the Mailchimp login screen.
  2. Click Forgot username?.
  3. Click the radio button next to Recover using the email address on your account.
  4. Enter your email address and click Recover Username.

You’ll receive an email from Mailchimp that contains the username or usernames associated with the email address you entered. If you don’t receive this email within an hour or two, check your junk or spam folder.

In the email, click the link to go to the login screen, where we’ll automatically fill in your username.

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Reset by mobile

To recover your Mailchimp username using a mobile device, follow these steps.

  1. Navigate to the Mailchimp login screen.
  2. Click Forgot username?.
  3. Click the radio button next to Recover using the mobile number on your account.
  4. Choose your country from the drop-down menu and type the mobile number associated with the account.
  5. Click Recover Username to send a verification code to the mobile number you entered.
  6. In the Verification code field, enter the code you receive and click Recover Username to display the usernames attached to that phone number.

Reset password

When you forget your Mailchimp password, we’ll send password reset instructions to the email address associated with your account profile. For security purposes, we don’t store password information, so we can’t give you the existing password on your account.

To reset your Mailchimp password, follow these steps.

  1. Navigate to the Mailchimp login screen.
  2. Click Forgot password?.
  3. Enter your username and click Reset Password.

If you don’t receive password reset instructions within an hour or two, check your junk or spam folder.

Forgot your username or password?

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I forgot the username or password for the account I use with Office

Your options to retrieve the account and password you use to sign in and install or reinstall Office, or to manage your Office 365 subscription vary depending if your product is an Office for home or Office for business product.

Click here to see what products are included under Office for home or Office for business.

The account you associated with your Office for home product is the same email you used when you bought or activated Office the first time, or what you use to sign in to My Account. For help with this username or password, select from the options below:

Forgot your username

Reset or change your password

Account Issues

Outlook email accounts

Contact support

Already have an installed copy of Office 2016? Open any Office app to see who Office belongs to

  1. Open any Office application, for example Word or Excel.
  2. Select File. If you didn’t open an existing document, you may need to create a new document to see the File menu.
  3. From the navigation on the left, select Account.
  4. Under Product Information is the name of your Office product and the phrase, Belongs to: along with the account associated with this version of Office.

  1. If you don’t see Belongs to:, select Update Options >Update Now. After the update is complete, close the app and then reopen it. The account information should now be available.

If you have one, use the product key you previously redeemed for Office 2016 or Office 2013

Use your product key to see a portion of your Microsoft account

  1. If your copy of Office came with a 25-character product redemption key like in the image below or on an email receipt, (whether or not you have a key depends how you got your copy of Office), try the following using your key:
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  1. Go to www.office.com/setup. Enter any Microsoft account or follow the prompts to create a new one.
  2. After signing in, type the 25-character key that came with your copy of Office.
  3. On the My Office Account page, you’ll see a portion of the Microsoft account you used to buy or activate Office, or that you used when you first signed in to My Account.

  1. Select the link Sign in with your other Microsoft account, and then sign in with the correct Microsoft account.

If this isn’t enough to remember your Microsoft account, you don’t have or never received a product key, or someone installed Office on your behalf with a different email address and password, contact support by selecting the Ask support (it’s free) link on the My Office Account page to review your options.

Look for emails from Microsoft

Check other email accounts you use regularly for emails from Microsoft or Office about your account. They may mention your account name.

Reset the password of your Microsoft account

  1. If you forgot the password for the Microsoft account that you associated with Office, you can reset it at https://account.live.com/ResetPassword.aspx.
  2. Follow the prompts to reset your password.

Change your Microsoft account password

  1. Go to https://login.live.com and sign in with your existing username and password.
  2. Select Security >Change password.
  3. Follow the prompts to enter your current password, then the new password you want, and then enter the new password again.
  4. Select Save.

Check that you typed your account name correctly

Double-check that you spelled your account name correctly. Check for typos and make sure characters aren’t swapped around. Try a couple different variations.

You may be signing in with the wrong account such as a work or school account name, or an account that isn’t a Microsoft account

You need to use the Microsoft account you associated with Office. If you tried to sign in using an account that was supplied by your work or school, you may not have a Microsoft account or you just entered the wrong account.

For help with work or school accounts, click the Office for business tab at the top of this article for solutions.

If you’re currently signed in with a work or school account, but you’re actually trying to sign in to manage your personal version of Office at My Account, you first need to sign out of your work or school account and then sign in with the correct Microsoft account.

Your account is correct, but it’s not working

For additional help with Microsoft account sign in issues such as blocked accounts, two-step verification, security codes, or issues with your account while travelling, see When you can’t sign in to your Microsoft account.

You want to change your Outlook.com password

For help with changing or updating the password you use to sign in to Outlook.com, see Change my password in Outlook.com.

You want to change or update your account in the Outlook desktop application

For password changes to the Outlook desktop application on your PC or Mac, see Change email account settings (in Outlook on a PC) or Update your password in Outlook 2016 for Mac.

Still need help?

If none of these options help and you still can’t remember your Microsoft account, our support agents at contact support might be able to help. You may need to create a temporary Microsoft account to reach support.

Be sure to have your product key and proof of purchase ready.

Note: Our Chat and Call Answer Desk is not available for users signed-in using a work or school account associated with an Office for business product. See the Office for business tab at the top of this article to find support options for work or school accounts.

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